6 Questions to Ask During a Discovery Call to Identify Client Pain Points
Navigating the complexities of HR development demands strategic, well-nurtured relationships with external vendors and training providers. Insights from a Managing Director and other industry experts guide this comprehensive Q&A. The article begins with advice to treat vendors as strategic partners and concludes with the importance of understanding what changes are hoped for, offering six key insights in total.
- Treat Vendors as Strategic Partners
- What Are Your Current Biggest Challenges
- What Is Preventing You from Achieving Goals
- What Are Your Top Priorities Now
- What Frustrates You About Current Situation
- What Are You Hoping to Change
Treat Vendors as Strategic Partners
I prioritize building strong, collaborative relationships with external vendors and training providers by treating them as strategic partners rather than just a service provider. For me, it starts with clear communication and a shared understanding of our goals. I make it a point to select vendors who align with our values and who truly understand our clients' needs. Transparency is key-we set expectations early on, agree on deliverables, and ensure there's a two-way feedback loop throughout the partnership.
One piece of advice I'd share is to invest time in building trust and mutual respect. Regular check-ins, celebrating shared successes, and being upfront about challenges all contribute to a stronger, more effective relationship. When you work with vendors as true partners, they're more likely to go the extra mile, delivering not just what's expected, but also exceeding expectations to support your broader HR strategy.
What Are Your Current Biggest Challenges
What are your current biggest challenges?
What Is Preventing You from Achieving Goals
What is preventing you from achieving your goals?
What Are Your Top Priorities Now
What are your top priorities right now?
What Frustrates You About Current Situation
What frustrates you most about the current situation?
What Are You Hoping to Change
What are you hoping to change?